Hilton re-awarded five stars for 10th year in a row

A top city hotel has been re-awarded its five star status for the tenth year in a row.

 
 
The Hilton Cardiff is celebrating its 10th anniversary in the city centre during which time it has won a five star award each consecutive year. The Hilton is the only hotel in the city centre to hold a five star status.
 
 
The award criteria is set by the Welsh Tourist board and the Quality Wales team is responsible for assessing 5,000 hotels each year and grading them accordingly. To be awarded with five stars, a hotel must be of exceptional quality, with a degree of luxury and is likely to include some permanent luxury suites with enhanced services such as concierge. 

 
 
Marie Fagan, general manger of the Hilton Cardiff said: “We are delighted to be re-awarded with our five stars for the tenth year running and glad that our hard work and commitment to quality has paid off. 

 
“This year the award means more than ever as we celebrate a decade in the heart of Cardiff. We’re planning lots of special events and offers for guests and the people of Cardiff this year as a thank you for their support on our tenth anniversary.
 
 

 
“We have had a great deal of success over the past 10 years and will always endeavour to provide the best service we can. Some of the highlights of last year included being ranked the best Hilton hotel out of 75 across the country for food and beverages and third customer service giving us the rating of second overall in the UK.
 
 
“As a hotel we always aim to go the extra mile for our customers and ensure that their stay is comfortable and enjoyable. We have a number of popular services and facilities including, beauty salon, fully equipped fitness centre and health club including a 20 metre swimming pool and Jacuzzi, a 24 hour concierge and room services and fantastic selection of bars and restaurants. The hard-working staff at the Cardiff Hilton ensures that standards are kept high.”

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